Refund and Credit Policy

Purchases and credits

detector.guru sells one-time credit packs used for image checks. Package price and included credits are displayed before checkout.

• Stripe is the active payment processor. Stripe checkout handles payment-card processing where applicable, and detector.guru records purchases to grant credits.
• Credits never expire while your account remains active.
• Credits are tied to the purchasing account. Requests involving account closure or unused credits should be sent to guru@4tech.us for review under this policy and applicable law.

Failed analyses

If a provider analysis fails after a credit was deducted, detector.guru should restore one credit. Upload failures happen before analysis and should not deduct an analysis credit.

If an automatic credit return does not appear, contact guru@4tech.us with your account email and the affected analysis details.

Refund requests

• You may request a refund within 30 days for unused credits.
• Consumed credits are non-refundable except for failed analysis, duplicate charge, fraud, billing error, or where a refund is required by law.
• Send refund requests to guru@4tech.us with your account email, purchase date, and reason for the request.
• Approved refunds are returned to the original payment method. Actual timing may depend on Stripe, the card network, and the issuing bank.
• Contact support before starting a chargeback. Disputed accounts or disputed credits may be paused while the dispute is reviewed.

Consumer rights

Nothing in this policy is intended to limit rights that cannot be limited under applicable consumer law.